World maps by National Geographic

One of the nicest aspects of running a business is receiving positive feedback from the people below. Receiving mails like these always gives me a big lift and helps make me feel as though I'm really doing something worthwhile. I'd just like to say: Thank you all very much for contributing your thoughts and feedback - I can't believe you've actually taken the time to sit down and write to me personally and for that I'm sincerely grateful.

We'd slipped up big-time with overlooking - and eventually forgetting all about his order (yes, we are human too!) and this was our e-mail exchange relating to resolving this matter:

Another lovely e-mail arrived the other day. As it so happened, her map arrived in just four days and she wrote to let me know it arrived safely.

Dear Mason

Many thanks for the map which arrived safely yesterday. It's just
what I was looking for and the service was second to none.

Cheers
Candy

After asking if we could use her reply in our Testimonials page, Candy replied with these comments regarding shopping online:

Dear Mason

Of course you can use it, no problem with the email either.

I must say I've had better service doing my shopping on the internet
than any I've received in shops. All of it has been ultra efficient
and saved no end of trudging round the shops. And shopping
internationally is fantastic!!

Have a lovely Chrimbo and best wishes for a great New Year.

Yours
Candy

We received an e-mail from Sandra asking if we could possibly organise gift wrapping for a large map she'd ordered as a birthday gift for a friend in Ireland. This we were more than happy to do and the map actually arrived the day before his birthday! This was her response:

Just wanted to let you know that John Burke received his map on Nov. 21, one day before his birthday. He called me yesterday and he is thrilled with his present. Mason, I want you to know that I really appreciate all your help in getting this map ready to mail. You went well beyond what would be expected of you. You made this order so easy to do. I will always remember your help and if anyone ever asks me where to buy a map, I won't hesitate to give your name. Take care and enjoy the up-coming holiday season. Regards, Sandra

We asked for permission to include her e-mail within our Testimonials Page and again Sandra replied with another lovely e-mail:

I would be happy to give my permission to use my e-mail on your
Testimonial page. You may also include my e-mail address since you
protect me from spam-bots as you call them. You can be sure I will give
a positive response if I am ever contacted by e-mail concerning your
maps. Take care of yourself and I hope that my e-mail will help you
receive orders. Also know that there is a cousin of mine in Galway,
Ireland who loves maps and is thrilled with his birthday present.
Warmest regards,
Sandra

Sandra may be contacted through the following address: h***comet@sbcglobal.net (please remove each asterix before mailing)

I ordered from you and from California the same hour; your order arrived first! Thanks for great service, and the map is spectacular. Thanks again.

Paul Aldridge
Pine Crest School
paldridge@pinecrest.edu

Thanks for letting me use your testimonial; much appreciated. Paul also says he's willing for people to mail him if they feel uncomfortable about ordering online.

Feel free to use my testimonial. I'll deal with the spammers: I have a program that returns 10 senseless emails per hour 24 hours a day to any address I specify. Anyone who "spams" me gets their due.

Regards,
Paul

Dear Mr Blunt, Many thanks for your prompt dispatch of my order which
was received in very quick time and is just what I have been looking for.

Sorry I took so long in replying to you but I have been away for a couple of
weeks.

Again thanks for your very prompt attention to my order.

Kind regards,
Brian XXXX

Marcy, thanks for letting me know your order arrived as well as your kind words about the stamps we put on the package. When I was a kid, I used to love receiving colorful postage stamps in the mail that I could add to my collection. Therefore, it's why I take the extra time to place actual postage stamps on our mailing tubes rather than postage franked labels.

I forgot to tell you I thought the stamps on the mailing tube were great.
Thanks for being so thoughtful to send such a charming package. Not only
will the map be treasured but also the stamps.

Marcy T

Occasionally, we're out of stock of a particular map. In this case, Michael wanted a large World Map and we'd just sold out of that type of map. Therefore, I e-mailed Michael to let him know that we would NOT bill his credit card until new stock arrived when we would process and mail his order - this was his response.

Mr Mason Blunt,

Thankyou for clarifying the delivery process and I appreciate you not
billing my credit card until you have receipt of the maps. I wait in
anticipation of the delivery.

Regards,

Michael

Dear Mason,

Thankyou for your email. We spent 4 months last year living in Melbourne and it was a nice reminder to receive the maps. The stamps reminded us of some very happy times. We hope to spend more time in Australia in the future. At the moment we are on assignment in New York. The weather is pretty bad compared to Melbourne but summer is now on it's way.

Thanks again. Your service was excellent.

Deborah & Ian

11 June, 2003 (Chris, Seoul, Korea)

(we actually stock this map now)

Mason,

Thanks for the effort on this! Yes, I would appreciate it if you could locate on these "upside down" maps and send it on to me. Please use the same card number as on the previous order...Also, if yu have a brochure of your products, send that along as well.

Again, many thanks for the extra effort!

All the best,

Chris

>From: "masonsmaps.com"

>Reply-To: "masonsmaps.com"

>To: "chris"

>Subject: upsidedown map (picture attached)

>Date: Sat, 10 May 2003 14:17:33 +1000

>Hi Chris,

>Yes, the map is actually still available through Hema Maps and it is called the "Upside Down World Map". It's printed in quite bright, bold colours and is available in both paper or laminated version.

>Anyway, I'm enclosing a picture of the map you're after in case you're interested in having a closer look (the flat wall map version). It's not a very good one as I had to copy it from one of the brochures the Hema people gave me but it should give you some idea what it looks like. The map is approximately 33 x 23 1/4 inches in size.

>Although I don't currently stock Hema products, please let me know if you're ever interested in ordering one and I would be more than happy to get it for you.

> Regards,

>Mason Blunt,

>Mason's Maps.

>An odd question: quite a few years ago, I remember seeing an advertisement for a world map, presented inverted, north pole at the bottom (of course with all labels inverted and readable!)...It was produced in Australia...Does it still exist?

> Many thanks!

29 May, 2003 (Paul and Tahni, United States)

Interior design made easy...

Thanks, once again, for your prompt response. I have pointed my interior
decorator to your website --- hopefully bringing you more business.

Regards,
Tahni Ml

1 May, 2003 (Dennis, Kyoto, Japan.)

It's always nice to know that the maps I've sent arrived - thanks for your kind words as well.

Mr Blunt;

The maps arrived this morning in perfect condition, thank you very much.

Actually buying on the internet, while it is convenient, one doesn't
always get exactly what one wants. In this case I did, along with
good service. Again I say thank you

d k XXXXX

Dear Mason,

Thank you for the carefully packaged map. It is really
beautiful and takes pride of place on my wall. Can't
wait to travel all the places on it.

Cheerio,

Rebecca

--- "masonsmaps.com" <info@masonsmaps.com> wrote: >
Dear Rebecca,
>
> Thank you for ordering from Masons Maps!
>
> I am just writing to advise that we received your
> order and it is now in the mail. Please allow a
> couple of working days for delivery.
>
> Wishing you a (slightly belated) happy New Year!
>
> Yours sincerely,
>
> Mason Blunt.

Great. Thanks for the quick reply. Very pleased with your service. Dont worry about the bookmarks. They will be wasted. Good luck with your business.

We recently ordered some National Geographic Maps from your company and I'm just dropping you a note to personally thankyou for your outstanding customer service, extremely fast shipping and exceptional packaging. The maps arrived in pristine condition which is more than I can say for some of your competitors! Combining the above with your competitive pricing means we'll be ordering again from you in the near future. Keep up the good work!

Mason,

I was very pleased to receive the maps I ordered for my son in time for Christmas. I was really surprised with the speed of your service. In a world with lots of promises and hype, quickly followed by disappointment, you are refreshingly honest, sell a quality product, and deliver everything you say you will. It was wonderful being able to write a letter in praise for a change.

Tammy